Florist Marks Gate | Online Flower Delivery Terms & Conditions

Florist Marks Gate Flower Delivery: Terms & Conditions

Introduction

Welcome to the official Terms & Conditions for Florist Marks Gate. These conditions govern all online orders for fresh flowers, arrangements, and related products delivered within Marks Gate and its surrounding areas. By placing an order via our website, you agree to comply with these terms, which are designed to ensure a smooth and transparent flower delivery experience tailored to our valued local customers. Please read these Terms & Conditions carefully prior to placing your order.

1. Order Process

1.1 Ordering with Florist Marks Gate

Customers can place orders for flower delivery via our online shop. To complete an order, you will be asked to provide necessary personal information, including your name, address, delivery address, payment details, and any bespoke requirements. If you need to modify or correct order details before payment, please do so before finalising the transaction at checkout.

1.2 Acceptance of Orders

Upon submitting your order, you will receive an automated order acknowledgement. This email does not confirm order acceptance. Orders are only accepted when you receive explicit confirmation from us that your order will be fulfilled. Florist Marks Gate reserves the right to decline or limit orders at our discretion if:

Items requested are not available
Payment is not authorised
There is an error in pricing or product description
The delivery instructions are outside our coverage area

1.3 Product Availability and Substitution

While every effort is made to supply your chosen flowers and arrangements as shown online, supply of fresh flowers is subject to seasonal and availability factors. At times, suitable substitutions of equal or higher value may be made. We will always endeavour to match the style, theme and colour scheme of the chosen item.

2. Payments

2.1 Accepted Payment Methods

We accept major debit and credit cards, along with other online payment options as displayed on the website at checkout. All transactions are processed securely and your payment details are encrypted for your protection.

2.2 Payment Terms

Payment in full is due at the time of order. The order will not be processed until payment has been authorised and received. All prices displayed on our website are in British Pounds Sterling (GBP) and are inclusive of applicable UK VAT, where relevant.

2.3 Pricing Errors

Every effort is made to ensure prices shown online are accurate. In the event of a pricing error for products you have ordered, you will be contacted with the option to reconfirm the order at the corrected price or cancel for a full refund. We are under no obligation to fulfil an order at an incorrect price.

3. Deliveries

3.1 Coverage Area

Florist Marks Gate delivers within Marks Gate and the surrounding areas as defined on our website. Our delivery options and fees may vary depending on distance and delivery timing. Orders placed outside our delivery boundary may not be accepted, and in such cases, you will be notified as soon as possible.

3.2 Delivery Times

Standard delivery times are shown during checkout. While we strive to make deliveries on your selected date, delivery times are estimations and not guaranteed. Delivery times may vary during peak periods, adverse weather, or other circumstances beyond our control.

3.3 Delivery Instructions and Recipient Information

Please ensure all recipient and delivery information provided is accurate. If the delivery address or recipient details are incorrect, Florist Marks Gate cannot accept liability for late or failed delivery. Where possible, our driver will leave the flowers with a neighbour or in a safe place, unless contrary instructions are given.

3.4 Non-Delivery and Redelivery

If we are unable to deliver because no one is available at the address, and there are no instructions to leave the delivery, a redelivery attempt may be scheduled. Redelivery may be subject to an additional delivery fee at our discretion.

4. Cancellations and Amendments

4.1 Cancelling or Amending an Order

Orders for flower delivery in Marks Gate can be cancelled or amended by contacting us directly. Cancellation requests must be received no later than 24 hours before the scheduled delivery date for a full refund. Amendments made less than 24 hours prior to delivery may not be possible and are at Florist Marks Gate’s discretion.

4.2 Refunds

If a cancellation is accepted within the permitted timeframe, a full refund will be issued using the original method of payment. Refunds may take up to 5 working days to appear depending on your payment provider.

4.3 Returns Policy

Due to the perishable nature of our flowers and arrangements, we cannot accept returns unless the products are faulty, damaged upon delivery, or incorrect. If your delivery is in unsatisfactory condition or not as ordered, please contact us within 24 hours of receipt, providing photographic evidence if possible. We will assess the situation and, if appropriate, offer replacement or refund.

5. Customer Responsibilities

5.1 Personalisation and Messages

If you include a personal message with your flowers, you are responsible for ensuring the content is appropriate. Florist Marks Gate reserves the right to refuse or edit messages deemed offensive or inappropriate.

5.2 Care Instructions

Care guidance is provided with every flower delivery. Florist Marks Gate cannot be held responsible for the longevity of flowers if these guidelines are not followed or if conditions outside our control (such as temperature, handling, or exposure) affect the product post-delivery.

6. Liability

6.1 Limitation of Liability

Florist Marks Gate’s liability to you in connection with any order is limited to the total value of the order placed. We accept no responsibility for indirect losses, including but not limited to loss of profit, business, goodwill, reputation, or wasted expenditure.

6.2 Force Majeure

We are not liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to strikes, lockouts, industrial action, global pandemics, transport delays, weather, or acts of God.

6.3 Product Disclaimer

Although every effort is made to ensure freshness and quality, flowers are natural and perishable items. Variations in colour, fragrance, and size may occur. All images and descriptions on our website are for illustrative purposes and are not binding representations.

7. Privacy and Data Protection

All personal information provided in connection with an order is processed in accordance with our Privacy Policy and current UK data protection legislation. Your information will only be used for order processing, fulfilment, and communication related to your purchase.

8. Intellectual Property

All content on the Florist Marks Gate website, including images, text, graphics, logos, and product descriptions, are the property of Florist Marks Gate or its licensors, and are protected by intellectual property laws. Reproduction or use of any content without explicit permission is prohibited.

9. Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising from them or connected with your use of our services, shall be governed by and construed in accordance with the laws of England and Wales. In the event of any dispute, the courts of England and Wales will have exclusive jurisdiction.

10. Amendments to Terms

Florist Marks Gate reserves the right to change these Terms & Conditions from time to time. Updates will be posted on our website, and it is your responsibility to check for changes prior to placing any order. Your continued use of the service constitutes acceptance of revised terms.

11. Contact and Customer Care

If you have questions about these Terms & Conditions, your order, deliveries, or require after-care support, please use the contact form provided on our website. Our staff are happy to assist with all flower delivery queries across Marks Gate and the surrounding locality.

12. Area-Specific Application

These Terms & Conditions are specifically intended for all retail and individual customers ordering flower deliveries to Marks Gate and surrounding areas. If you are outside this coverage zone, please contact us before ordering to confirm availability and terms.