Returns, Refunds & Complaints at Florist Marks Gate
Our Commitment to Fresh Flower Quality in Marks Gate
As your trusted local Marks Gate florist, Florist Marks Gate is dedicated to providing only the freshest flowers to our valued customers. We proudly serve households and businesses in Marks Gate and the surrounding areas with premium quality floral arrangements. Your satisfaction is our priority, and we stand by a fresh flowers guarantee on every order.
Freshness Guarantee & Window
We guarantee that all our flowers will arrive fresh and in peak condition. Typically, with proper care, our arrangements should maintain their beauty and freshness for 5–7 days from the date of delivery. For optimal longevity, kindly follow our care instructions provided with each bouquet.
Damaged on Arrival Policy
On the rare occasion your bouquet arrives in damaged condition, please inspect your flowers immediately upon receipt. If you notice any damage, wilting, or product quality issues, we encourage you to contact us promptly. To help us resolve the matter swiftly, please provide clear photos and details of the damage within 24 hours of delivery. Our team is dedicated to making things right with as little inconvenience as possible.
Refund & Replacement Options
If your flowers are damaged on arrival or do not meet our freshness standards within the guaranteed window, you have two flexible options:
- Replacement: We are happy to arrange for a replacement bouquet of equal or greater value, delivered at the earliest convenience to your Marks Gate address or business premises.
- Refund: Alternatively, you may opt for a full or partial refund depending on the circumstances and the extent of the issue compounded.
This policy applies only if concerns are raised within 24 hours of delivery for damages-on-arrival or within the 5–7 day freshness window for quality issues. Please note that we are unable to process refunds or replacements for orders reported outside these timeframes or for issues caused by improper care after delivery.
How to Make a Complaint
Your feedback is vital to us. If you experience any disappointment with your order, please reach out to our team. We investigate all complaints seriously and fairly. When making a complaint, please include your order reference number, a clear description of the issue, and any supporting photographs where relevant. Our customer care team will review and respond to your complaint within 2 working days, providing an outcome and the next steps (such as refunds or replacements if applicable).
Florist Marks Gate: Your Reliable Local Flower Specialists
Florist Marks Gate takes pride in being a dependable floral partner for households and businesses across our local area. Our reputation is built on consistent quality, honesty, and exceptional service. If you have any issues or concerns with our products or services, please rest assured that we are here to resolve them quickly and fairly. Thank you for choosing your neighbourhood Marks Gate florist for all your fresh flower needs.
